TCNS provides technical support to answer 99.9% of your questions. Your ISP does the same.
However, there are times when you don't have the time to email or discuss the problem and solution over the phone. Or, if you're lucky enough to have in-house IT department, there are still times when you'll find they're too busy to respond fast enough. You may not have access to a qualified professional in your area, or you haven't been able to find anyone with a solution for your problem. In these cases, a full-time dedicated in-house IT professional with experience second to none would be invaluable.
Our virtual IT department operates much the same way and is affordable.
We ask you to install a small piece of (very safe) software on a computer at your location with an internet connection.
Then, we are able to view your configuration as if we were on-site, answer your questions, solve the problem or provide the recommendation that will solve the problem.
Virtual IT Support contracts are $150/month, cover 4 issues/month, minimum 6 months or pay-as-you-go ($120/hr).
Services include troubleshooting, monitoring, software installation, configuration.